Terms of Service

Effective Date: April 25, 2026  |  Last Updated: April 25, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Via 313 ("Company," "we," "us," or "our"), governing your access to and use of the Website located at via313-pizz.rest and all associated services, content, features, and functionality offered by Via 313.

By accessing, browsing, or using this Website in any manner — including but not limited to placing food orders, creating an account, subscribing to promotional communications, or simply viewing content — you acknowledge that:

• You have read and understood these Terms in their entirety;
• You are at least 18 years of age, or if you are between the ages of 13 and 17, you have obtained verifiable parental or guardian consent;
• You have the legal authority and capacity to enter into a binding agreement;
• Your use of this Website and services complies with all applicable local, state, and federal laws in the United States.

These Terms apply to all visitors, registered users, customers, and any other individuals who interact with the Website or services provided by Via 313. If you are accessing or using this Website on behalf of a business entity, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in that case, "you" and "your" shall refer to such entity.

2. Description of Services

Via 313 is a food service business operating within the United States. Through our Website at via313-pizz.rest, we offer customers the ability to:

• Browse our food and beverage menu offerings, including but not limited to Detroit-style pizza, appetizers, beverages, and specialty items;
• Place online orders for pickup, dine-in, or delivery (where available);
• View information about our locations, hours of operation, and special promotions;
• Create and manage customer accounts to streamline future orders;
• Subscribe to email newsletters, promotional updates, and loyalty program communications;
• Provide feedback, reviews, and ratings about our products and services;
• Access catering inquiries and event planning information;
• Purchase gift cards or promotional credits (where applicable).

All food and beverage offerings are subject to availability and may vary by location. We reserve the right to modify, suspend, or discontinue any menu item, service, or feature at any time without prior notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

The services provided through our Website are intended for personal, non-commercial use only, unless a separate written commercial agreement has been executed between you and Via 313.

3. User Accounts and Registration

Certain features of our Website may require you to create a user account. When registering for an account, you agree to provide accurate, complete, and current information. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account.

You agree to:

• Notify Via 313 immediately at [email protected] if you suspect any unauthorized use of your account or any other security breach;
• Ensure that your account information is kept accurate and up to date;
• Not share your login credentials with any third party;
• Not create multiple accounts for the purpose of abusing promotions, rewards, or other benefits;
• Accept responsibility for all charges and activities incurred through your account.

Via 313 reserves the right to suspend, terminate, or refuse service to any account at our sole discretion, including for violations of these Terms or for any conduct we deem harmful, fraudulent, or otherwise contrary to the interests of the Company or its customers.

4. User Obligations and Prohibited Activities

As a condition of your use of this Website and our services, you agree to comply with all applicable laws and regulations, including federal laws of the United States and the laws of the state in which you reside or where services are rendered. You further agree that you will not engage in any of the following prohibited activities:

4.1 General Prohibited Conduct

• Using the Website for any unlawful, fraudulent, or unauthorized purpose;
• Attempting to gain unauthorized access to any portion of the Website, other user accounts, or our backend systems and servers;
• Transmitting any unsolicited or unauthorized advertising, promotional materials, spam, or any other form of solicitation;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Using automated tools, bots, scrapers, or data mining techniques to collect information from our Website without our express written consent;
• Uploading, posting, or transmitting any content that is defamatory, obscene, harassing, hateful, or otherwise offensive;
• Interfering with or disrupting the integrity, security, or performance of the Website or its underlying infrastructure;
• Engaging in any conduct that imposes an unreasonable or disproportionately large load on our servers or network infrastructure;
• Circumventing any technical measures or security features implemented to protect the Website or its content;
• Facilitating or encouraging any third party to engage in any activity prohibited by these Terms.

4.2 Order-Specific Obligations

• You agree not to place fraudulent, fictitious, or bad-faith orders;
• You agree not to abuse refund, discount, or promotional offer systems;
• You agree to provide accurate delivery information, including address, contact number, and any special instructions;
• You understand that submitting an order constitutes a binding offer to purchase the selected items at the stated price, subject to acceptance by Via 313.

Violation of any of these provisions may result in immediate termination of your account, cancellation of pending orders, and, where warranted, referral to appropriate law enforcement authorities. Via 313 reserves the right to pursue all available legal remedies for violations of these Terms.

5. Intellectual Property Rights

All content published on or accessible through via313-pizz.rest — including but not limited to text, graphics, logos, photographs, images, audio clips, video content, software, page layout, design, and the overall "look and feel" of the Website — is the exclusive intellectual property of Via 313 or its licensors and is protected under applicable United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable trade secret laws.

The Via 313 name, logo, brand identity, and all related trademarks, service marks, and trade names are the exclusive property of Via 313. Unauthorized use of any trademark associated with Via 313 is strictly prohibited and may constitute trademark infringement under federal and state law.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use in accordance with these Terms. This license does not include:

• The right to reproduce, distribute, publicly display, or create derivative works from any content on the Website;
• The right to use any data mining, robots, scrapers, or similar data gathering tools on the Website;
• The right to frame or mirror any portion of the Website without the express written consent of Via 313;
• The right to commercially exploit any content, product, or service obtained through the Website.

Any use of Via 313's intellectual property beyond the scope of the limited license granted herein — without prior written authorization from Via 313 — constitutes a material breach of these Terms and may give rise to civil or criminal liability. If you believe your intellectual property rights have been infringed upon by content appearing on our Website, please contact us at [email protected] to submit a DMCA takedown notice.

6. Payment Terms

Via 313 accepts various forms of payment for online orders, which may include, but are not limited to, major credit cards (Visa, MasterCard, American Express, Discover), debit cards, digital wallets (such as Apple Pay or Google Pay), and other payment methods as indicated at the time of checkout.

6.1 Pricing and Taxes

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable state and local sales taxes, service fees, or delivery charges, which will be calculated and disclosed at checkout prior to your confirmation of the order. You are responsible for all taxes and fees applicable to your purchase under applicable state and local law.

6.2 Order Confirmation and Acceptance

Your placement of an order through our Website constitutes an offer to purchase. Order confirmation communications (such as email or text notifications) serve as acknowledgment of receipt of your order but do not constitute acceptance of your offer. Via 313 reserves the right to refuse, cancel, or limit any order at any time for reasons including but not limited to product unavailability, pricing errors, or suspected fraud.

6.3 Refunds and Cancellations

Refunds and cancellations are handled on a case-by-case basis in accordance with Via 313's Refund Policy, which is incorporated by reference into these Terms. Generally, if an order has already been prepared or is in progress, cancellations may not be accepted. For concerns regarding order quality, incorrect items, or other issues, please contact us promptly at [email protected] so that we may address the matter appropriately.

6.4 Third-Party Payment Processors

Payment processing on our Website may be facilitated by third-party payment processors. By submitting payment information, you authorize Via 313 and its payment processors to charge your selected payment method for the full amount of your order, including applicable taxes and fees. Via 313 does not store complete credit card information on its servers; payment data is handled by our third-party processors in accordance with PCI-DSS standards.

7. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VIA 313 PROVIDES THE WEBSITE AND ALL ASSOCIATED SERVICES, CONTENT, AND PRODUCTS ON AN "AS-IS" AND "AS-AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

VIA 313 EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR CURRENTNESS OF ANY CONTENT OR INFORMATION PUBLISHED ON THE WEBSITE;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES RELATED TO ALLERGEN INFORMATION, NUTRITIONAL CONTENT, OR FOOD PREPARATION METHODS BEYOND WHAT IS EXPRESSLY AND SPECIFICALLY COMMUNICATED.

You acknowledge and agree that your use of the Website and any reliance on information or content published thereon is at your sole risk. Via 313 does not warrant that the results obtained from your use of the Website will be accurate, reliable, or meet your expectations.

Allergen Notice: While Via 313 makes reasonable efforts to provide allergen information for menu items, we cannot guarantee that any item is completely free from allergens. Our kitchen environments may involve shared equipment and preparation areas. Customers with severe food allergies are strongly advised to contact us directly before placing an order.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE FEDERAL TRADE COMMISSION ACT AND ALL APPLICABLE STATE CONSUMER PROTECTION STATUTES, VIA 313, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR SERVICES;
• ANY LOSS OF REVENUE, PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR ACCOUNT OR TRANSMISSIONS;
• DAMAGES ARISING FROM STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OR THROUGH THE WEBSITE;
• ANY OTHER MATTERS RELATING TO THE WEBSITE OR SERVICES, EVEN IF VIA 313 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL VIA 313'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO VIA 313 IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, the above limitations shall apply to the greatest extent permitted by law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Via 313 and its officers, directors, employees, agents, contractors, affiliates, licensors, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your access to or use of the Website or services;
• Your violation of any provision of these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement of any intellectual property or other rights of any third party;
• Any content you submit, post, transmit, or otherwise make available through the Website;
• Your negligence, willful misconduct, or fraudulent conduct;
• Any dispute between you and another user of the Website or a third party.

Via 313 reserves the right, at its own expense, to assume exclusive defense and control of any matter subject to indemnification by you. In such event, you agree to cooperate fully with Via 313 in connection with that defense and not to settle any such matter without the prior written consent of Via 313.

10. Third-Party Links and Services

The Website may contain links to third-party websites, platforms, or services that are not owned or controlled by Via 313, including but not limited to third-party delivery platforms, payment processors, social media platforms, and review aggregators. Via 313 has no control over, and assumes no responsibility for, the content, privacy policies, practices, or terms of service of any third-party websites or services.

Your interaction with any third-party website or service linked from our Website is governed solely by that third party's terms and privacy policy. Via 313 does not endorse, approve, or make any representations regarding third-party websites or the accuracy of information available thereon. We encourage you to review the terms and privacy policies of any third-party sites you visit.

11. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Website, or the services provided by Via 313 shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Via 313 principally operates, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising under or related to these Terms that is not subject to binding arbitration (as described in Section 12 below) shall be brought exclusively in the competent federal or state courts located within the jurisdiction where Via 313 is domiciled or operates. You hereby irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection to the laying of venue in such courts.

These Terms are further subject to applicable federal laws of the United States, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing unfair or deceptive acts and practices, and any applicable state consumer protection statutes. Where applicable, users located in the State of California may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

12. Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

12.1 Informal Resolution

Before initiating formal arbitration proceedings, you agree to first attempt to resolve any dispute informally by contacting Via 313 in writing at [email protected]. You must describe the nature of your claim in reasonable detail and the relief you seek. Via 313 will use good-faith efforts to resolve the dispute within thirty (30) calendar days of receiving notice. If the dispute is not resolved within that period, either party may proceed to binding arbitration as described below.

12.2 Binding Arbitration

Subject to the exceptions set forth below, you and Via 313 agree that any dispute, controversy, or claim arising out of or relating to these Terms, the breach thereof, or your use of the Website or services shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration shall be conducted in the English language in the county or metropolitan area where Via 313 principally operates, or via telephone or videoconference where permitted by applicable AAA rules.

The arbitrator shall have the authority to award any relief that a court of competent jurisdiction could award, including monetary damages, injunctive relief, and declaratory relief, subject to the limitations of liability set forth in these Terms. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

12.3 Class Action Waiver

YOU AND VIA 313 EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR IN COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You expressly waive your right to participate as a plaintiff or class member in any purported class action, collective action, or representative proceeding.

12.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights. Small claims court actions within the applicable jurisdictional limits are also excluded from the arbitration requirement.

13. Term and Termination

These Terms shall remain in full force and effect for as long as you use or access the Website or services provided by Via 313. Your rights under these Terms will terminate automatically and without notice if you violate any provision hereof.

Via 313 reserves the right, at its sole discretion, to:

• Suspend or terminate your access to the Website or any portion thereof at any time, with or without cause, and with or without prior notice;
• Terminate or cancel any order suspected of being fraudulent, abusive, or in violation of these Terms;
• Deactivate or delete your user account and all associated data in accordance with our Privacy Policy.

Upon termination for any reason, all rights and licenses granted to you under these Terms shall immediately cease. The following sections shall survive termination: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and any other provisions that by their nature should survive termination.

Termination of your access to the Website does not relieve you of any obligations or liabilities that accrued prior to the effective date of termination.

14. Changes to These Terms

Via 313 reserves the right to update, modify, revise, or replace any part of these Terms of Service at any time and at its sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where feasible, provide notice through the Website or via email to registered users.

Your continued access to or use of the Website following the posting of any revised Terms shall constitute your acceptance of those revisions. If you do not agree with the updated Terms, you must immediately cease using the Website and services. We encourage you to review these Terms periodically to stay informed of any changes.

Changes to these Terms do not apply retroactively to disputes that arose before the effective date of such changes.

15. Severability

If any provision of these Terms of Service is held by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or void under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect and shall be construed to give effect to the original intent of the parties to the greatest extent possible.

The invalidity or unenforceability of any provision in a particular jurisdiction shall not affect the validity or enforceability of such provision in any other jurisdiction, nor shall it affect the validity or enforceability of any other provision of these Terms.

16. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other policies or agreements expressly incorporated herein by reference, constitute the entire agreement between you and Via 313 with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, representations, and negotiations, whether written or oral, relating to such subject matter.

No waiver by Via 313 of any breach or default by you under these Terms shall be deemed a waiver of any subsequent breach or default, and shall not affect the other terms of these Terms of Service. A waiver of any provision of these Terms shall be effective only if it is in writing and signed by an authorized representative of Via 313.

The headings used in these Terms are for convenience only and shall not affect the interpretation or legal effect of any provision. These Terms shall not be construed against either party on the basis of authorship.

17. Force Majeure

Via 313 shall not be liable for any delay, interruption, or failure to perform any of its obligations under these Terms that is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government actions or restrictions, pandemic or epidemic conditions, supply chain disruptions, utility failures, internet or telecommunications outages, or any other event constituting a force majeure. In such events, Via 313 shall use commercially reasonable efforts to resume performance as soon as practicable.

18. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us using the information provided below. We will make every effort to respond in a timely and professional manner.

For legal notices required under these Terms, please send written correspondence to the email address listed above with the subject line: "Legal Notice – Terms of Service." We recommend retaining a copy of any legal notice for your records.